Refund policy
Refund Policy
Return & Refund Policy
At FlexCoreWear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer a return solution for eligible items.
Please review our return policy below.
Return Eligibility
You may request a return within 30 days after receiving your order.
To be eligible for a return:
Items must be unused and unworn
Items must be in their original condition
Items must include original packaging and tags (if applicable)
Proof of purchase is required
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
Custom & Personalized Products
Products purchased through our customization service or custom design link are made specifically according to customer requirements.
Because these items are personalized and cannot be resold, customized products are not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or incorrect due to our error.
Please carefully review all customization details, sizes, colors, and options before placing your order.
Return Process
To request a return, please contact our customer support team:
Email: support@flexcorewear.com
Please include:
Order number
Reason for return
Photos of the item (if applicable)
Our team will review your request and provide return instructions.
Please do not send items back before receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs unless:
The item received is damaged
The wrong item was sent
The product has a manufacturing defect
Return shipping fees are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund process.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
Order number
Photos or videos showing the issue
We will review the case and provide a replacement or appropriate solution.
Order Cancellation
Orders can only be canceled within 24 hours after purchase.
After an order has entered processing or production, cancellation requests may not be accepted.
Custom orders cannot be canceled once production has started.
Size & Fit Issues
Please carefully check our size chart before ordering.
Size differences caused by choosing the wrong size are not considered product defects. We recommend reviewing measurements carefully before purchase.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: wshyfz88@gmail.com
Thank you for choosing FlexCoreWear.
We appreciate your trust and are committed to providing quality products and service.